Whilst we are not big on rules and regulations, there are just a couple of things you need to know in advance about how our Centre operates.
So, please take a few minutes to read the information below which will help you when you arrive at The Hope Street Centre for your first, and subsequent, appointments.
When you arrive at the Centre, you will see a series of bells to the right of the front door. Ring only the bell which corresponds with the name of your therapist, and he or she will come and let you in.
The Hope Street Centre has two floors so it might take a minute or two before your therapist greets you.
If there are other names next to other doorbells, please do not ring any of them, as those therapists are likely to be in the middle of a session with another client. If you do have any queries then please either ring the 'Enquiries' bell or call your therapist directly.
Arriving on time
We do not have a receptionist or specific waiting room and so by arriving on time and ringing the bell at the time of your appointment (or a minute or two before), this means you are ensuring that the sessions before you are not disturbed. If everyone follows this guideline this will help to ensure that your own time with your therapist is not interrupted either.
Helping to maintain the therapeutic environment
We hope to create a calm and relaxing space for everyone who comes to us, and with this in mind we ask that clients and anyone accompanying them respect this. This means doing what we can to keep noise to a minimum in the corridors, so that the people having therapy in the various rooms are not interrupted during what can be quite emotional times.
Because of this, we would also respectfully ask that you do not bring animals into the Centre, and also if you have someone dropping you off, that they head off into the centre of Sandbach for a walk or a coffee whilst they wait for you. Of course, if you are accompanied by a carer or you are accompanying a child for therapy, then we can explore ways with you to best accommodate this. Please let your therapist know if this is the case when you book your appointment.
We offer downstairs therapy rooms for wheelchair users, and there is an entrance around the back of the building which avoids the rather large front step. Please do let us know if you are a wheelchair user, we can ensure that we reserve the ground floor room and provide any necessary support with getting into and out of the building.
Please be aware that our toilets are on the first floor.
The Hope Street Centre is a smoke free environment and so please enquire that you do not smoke in any of the rooms, corridors or toilets.